A 58-year-old female patient presents to a community health clinic in Vancouver, British Columbia, for follow-up regarding her newly diagnosed multiple sclerosis. During her visit, she mentions to the clinic's nurse practitioner that her neighbour, a medical resident from a local teaching hospital, had recently made a comment at a neighbourhood BBQ about her "difficult case of neurological symptoms," implying knowledge of her private medical information. The patient is distressed, stating she had not consented to any sharing of her health records outside her direct care team. Further inquiry reveals the resident was not involved in her care at any point.Which of the following represents the MOST appropriate initial action for the clinic to take regarding this situation?